How to Set Up EventCAT with Zoom, Google Meet, or Teams After Buying a Plan

Problem summary & description

After purchasing an EventCAT OnlineMeeting plan, some users run into issues such as:

• Not seeing their purchased plan in their account

• Logging in with a different email than the one used at checkout

• Trouble setting up a meeting with translation and subtitle features

Why this happens

• EventCAT plans are tied to the email used at checkout. If you log in with another email, your plan won’t appear.

• Some users miss the setup steps needed to activate subtitle and transcription features.

Solution: How to fix it

Method 1: Make sure you’re using the right email

1. Log in at www.eventcat.com using the same email used for purchase.

2. Go to “My Profile” or “Credits & Passes” from your account dashboard.

3. 
   

4. Confirm that your purchased plan is listed.

5. Click your plan to view activation details and instructions.

Option 1: Schedule from EventCAT Dashboard (for Zoom, Google Meet, and Teams)

1. Log in at www.eventcat.com

2. Click Start a Meeting or Schedule a Meeting

3. Paste your video meeting URL

4. Set the speaking and target languages

5. Add glossaries for better accuracy

6. Follow the prompts to enable multilingual subtitles and real-time translation

Option 2: Invite the AI Bot via Google or Microsoft Calendar (for Zoom, Google Meet, and Teams) 

1. When scheduling your meeting in Google Calendar or Microsoft Outlook, add bot@eventcat.com as a participant

2. The EventCAT AI bot will automatically join the meeting’s waiting room

3. Once the meeting begins, admit the bot and wait a few seconds

4. A translation page link will be automatically shared in the chat with all participants
   
   

Option 3: Use the EventCAT Chrome Extension (for google Meet)

1. Download the EventCAT Chrome Extension from the Chrome Web Store : https://chromewebstore.google.com/

2. Start your Google Meet meeting

3. Click the EventCAT Chrome Extension icon in your browser

4. The bot will be invited instantly — no need to visit the EventCAT website

5. The translation page link will be shared in the chat once the bot is admitted

* Important: When using Option 2 or Option 3, you must set the translation bot’s language and glossary in advance. (Go to: OnlineMeeting > Settings > Individual, and configure the source/target languages and glossary before your meeting starts.)

Proactive Tips

• Always log in using the email you used to buy your plan. If you still don’t see your plan, double-check the email address used during checkout.

• Access the EventCAT OnlineMeeting Manual on our help desk for step-by-step help.

• Check your inbox (and spam folder) for your purchase confirmation and activation link.

Additional Support

If this guide does not resolve the issue, users can reach out for further assistance:

• Go to EventCAT help desk 

• Need more help? contact@eventcat.com

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